Posted on Friday, 13 November 2009
“Every month, the 87 million customers will accidentally hit that key a few times a month! That’s over $300 million per month in data revenue off a simple mistake!
“Our marketing, billing, and technical departments are all aware of this. But they have failed to do anything about it—and why? Because if you get 87 million customers to pay $1.99, why stop this revenue?”
Every single day, I get e-mail from people saying they’re switching at the first opportunity, or would if they could. In time, the only people who will stay with Verizon are people who have no coverage with any other carrier.
Every company’s dream, right? A base of miserable customers who stick with you only because they have no choice.
I realize that it’s a business, that Verizon exists to make money. But the part I don’t get is, why doesn’t Verizon calculate the business cost of making customers unhappy?
Verizon: How Much Do You Charge Now? (AT&T does it, too.)
